什麼是 Crisp？
主要功能
AI 代理 (Hugo)
透過 AI 代理自動化客戶支援，該代理可以回答常見問題、解決問題並將複雜的查詢升級給人工代理。這可以縮短回應時間並提高客戶滿意度。
全通路收件匣
在一個統一的收件匣中管理來自各種管道（例如，即時聊天、電子郵件、社交媒體）的所有客戶對話。這確保不會遺漏任何訊息，並提供無縫的客戶體驗。
AI 工作流程建立器
建立自訂 AI 工作流程以自動化重複性任務，例如潛在客戶資格評估、預約排程和訂單處理。這使人工代理能夠專注於更複雜和策略性的任務。
知識庫整合
將您的知識庫與 AI 代理整合，為客戶提供自助服務支援選項。這減少了人工代理的工作量，並使客戶能夠快速找到問題的答案。
即時翻譯
透過即時翻譯功能，以客戶偏好的語言與他們溝通。這打破了語言障礙，並將您的影響力擴展到全球受眾。
客戶分群
根據客戶的行為、人口統計資料和其他屬性對客戶進行分群，以個人化他們的支援體驗。這使您可以客製化您的訊息傳遞並提供有針對性的解決方案。
編輯實測回顧
快速總結
"Crisp offers a robust AI-powered customer support solution with a user-friendly interface and a wide range of features. It's a strong contender for businesses looking to enhance their customer engagement and streamline support operations."
— Robin Lau, Software Architect
表現亮點
- Users often mention the omnichannel inbox as a major benefit, allowing them to manage all customer interactions from one place.
- Common feedback is that the AI agent (Hugo) effectively handles routine inquiries, freeing up human agents for more complex issues.
- Users appreciate the ability to build custom AI workflows to automate various support tasks.
- Many users find the knowledge base integration helpful for providing self-service support options to customers.
發現不足
- Users often mention that the AI agent's performance can vary depending on the complexity of the inquiry.
- Common feedback is that the pricing can be a barrier for smaller businesses or startups.
- Some users have reported occasional delays in customer support response times.
- Users sometimes find the initial setup and configuration process to be somewhat complex.
我的評分
使用場景
價格方案
Prices may change frequently. Please check the official website for the most current pricing information.
Basic
方案功能
- Unlimited contacts
- 2 seats included
- Basic automation
- Standard reporting
Unlimited
方案功能
- All Basic features
- Unlimited seats
- Advanced automation
- Custom reporting
- Priority support
