什么是 Crisp？
主要功能
AI代理（Hugo）
使用AI代理自动执行客户支持，该代理可以回答常见问题、解决问题并将复杂的查询升级给人工代理。这可以缩短响应时间并提高客户满意度。
全渠道收件箱
在一个统一的收件箱中管理来自各种渠道（例如，在线聊天、电子邮件、社交媒体）的所有客户对话。这确保不会错过任何消息，并提供无缝的客户体验。
AI工作流程构建器
创建自定义AI工作流程以自动化重复性任务，例如潜在客户资格认证、预约安排和订单处理。这使人工代理可以专注于更复杂和战略性的任务。
知识库集成
将您的知识库与AI代理集成，以为客户提供自助服务支持选项。这减少了人工代理的工作量，并使客户能够快速找到他们问题的答案。
实时翻译
通过实时翻译功能，以客户的首选语言与他们进行交流。这打破了语言障碍，并将您的业务范围扩展到全球受众。
客户细分
根据客户的行为、人口统计和其他属性对客户进行细分，以个性化他们的支持体验。这使您可以定制您的消息传递并提供有针对性的解决方案。
编辑实测回顾
快速总结
"Crisp offers a robust AI-powered customer support solution with a user-friendly interface and a wide range of features. It's a strong contender for businesses looking to enhance their customer engagement and streamline support operations."
— Robin Lau, Software Architect
表现亮点
- Users often mention the omnichannel inbox as a major benefit, allowing them to manage all customer interactions from one place.
- Common feedback is that the AI agent (Hugo) effectively handles routine inquiries, freeing up human agents for more complex issues.
- Users appreciate the ability to build custom AI workflows to automate various support tasks.
- Many users find the knowledge base integration helpful for providing self-service support options to customers.
发现不足
- Users often mention that the AI agent's performance can vary depending on the complexity of the inquiry.
- Common feedback is that the pricing can be a barrier for smaller businesses or startups.
- Some users have reported occasional delays in customer support response times.
- Users sometimes find the initial setup and configuration process to be somewhat complex.
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使用场景
价格方案
Prices may change frequently. Please check the official website for the most current pricing information.
Basic
方案功能
- Unlimited contacts
- 2 seats included
- Basic automation
- Standard reporting
Unlimited
方案功能
- All Basic features
- Unlimited seats
- Advanced automation
- Custom reporting
- Priority support
