navi.tools
Crisp

Crisp

subscription

AI-powered customer support platform for instant connections and hypergrowth.

4.6
Added on Feb 12, 2026
Sales Assistant,AI Response Generator,AI Chatbot Client,AI Productivity Tools,AI Team Collaboration
Visit Website
Crisp interface

What is Crisp?

Crisp is a comprehensive AI-first customer support platform designed to help businesses connect with their customers and leads in real-time. It offers a suite of tools, including an omnichannel inbox and AI agents, to streamline customer interactions and drive hypergrowth. Crisp's AI capabilities allow businesses to automate support tasks, personalize customer experiences, and reduce costs. By leveraging AI-driven conversations, businesses can unlock new opportunities for growth and improve customer satisfaction. Crisp's AI Agent, Hugo, acts as a virtual support teammate, assisting human agents and resolving customer inquiries efficiently. The platform's flat pricing model helps lower the cost per agent, making it an affordable solution for businesses of all sizes. With Crisp, businesses can build custom AI workflows to automate repetitive tasks and improve overall efficiency. Crisp is ideal for businesses looking to enhance their customer support capabilities, reduce operational costs, and drive revenue growth. Its user-friendly interface and powerful AI features make it a valuable asset for any organization seeking to improve customer engagement and satisfaction.

Key Features

AI Agent (Hugo)

Automate customer support with an AI agent that can answer common questions, resolve issues, and escalate complex inquiries to human agents. This reduces response times and improves customer satisfaction.

Omnichannel Inbox

Manage all customer conversations from various channels (e.g., live chat, email, social media) in one unified inbox. This ensures no message is missed and provides a seamless customer experience.

AI Workflow Builder

Create custom AI workflows to automate repetitive tasks, such as lead qualification, appointment scheduling, and order processing. This frees up human agents to focus on more complex and strategic tasks.

Knowledge Base Integration

Integrate your knowledge base with the AI agent to provide customers with self-service support options. This reduces the workload on human agents and empowers customers to find answers to their questions quickly.

Real-time Translation

Communicate with customers in their preferred language with real-time translation capabilities. This breaks down language barriers and expands your reach to a global audience.

Customer Segmentation

Segment customers based on their behavior, demographics, and other attributes to personalize their support experience. This allows you to tailor your messaging and offer targeted solutions.

Editor's Hands-On Review

Tested on Feb 12, 2026

Quick Verdict

"Crisp offers a robust AI-powered customer support solution with a user-friendly interface and a wide range of features. It's a strong contender for businesses looking to enhance their customer engagement and streamline support operations."

— Robin Lau, Software Architect

What Worked Well

  • Users often mention the omnichannel inbox as a major benefit, allowing them to manage all customer interactions from one place.
  • Common feedback is that the AI agent (Hugo) effectively handles routine inquiries, freeing up human agents for more complex issues.
  • Users appreciate the ability to build custom AI workflows to automate various support tasks.
  • Many users find the knowledge base integration helpful for providing self-service support options to customers.

Limitations Found

  • Users often mention that the AI agent's performance can vary depending on the complexity of the inquiry.
  • Common feedback is that the pricing can be a barrier for smaller businesses or startups.
  • Some users have reported occasional delays in customer support response times.
  • Users sometimes find the initial setup and configuration process to be somewhat complex.

My Ratings

Ease of Use4/5
Value for Money3/5
Performance4/5

Use Cases

A SaaS company uses Crisp's AI agent to handle basic technical support inquiries, allowing their human agents to focus on complex issues and onboarding new customers, resulting in faster resolution times and improved customer satisfaction.
An e-commerce business leverages Crisp's omnichannel inbox to manage customer inquiries from live chat, email, and social media, providing a seamless and consistent customer experience across all channels, leading to increased sales and customer loyalty.
A marketing agency uses Crisp's AI workflow builder to automate lead qualification and appointment scheduling, freeing up their sales team to focus on closing deals and generating revenue, resulting in higher conversion rates and increased sales.
A healthcare provider integrates their knowledge base with Crisp's AI agent to provide patients with self-service support options, reducing the workload on their support staff and empowering patients to find answers to their questions quickly, leading to improved patient satisfaction and reduced costs.
A financial services company uses Crisp's real-time translation capabilities to communicate with customers in multiple languages, breaking down language barriers and expanding their reach to a global audience, resulting in increased customer acquisition and revenue growth.
A retail business segments customers based on their purchase history and browsing behavior using Crisp, allowing them to personalize their support experience and offer targeted promotions, leading to increased sales and customer retention.

Pricing Plans

Prices may change frequently. Please check the official website for the most current pricing information.

Basic

$25/mo

Plan Features

  • Unlimited contacts
  • 2 seats included
  • Basic automation
  • Standard reporting

Unlimited

$95/mo

Plan Features

  • All Basic features
  • Unlimited seats
  • Advanced automation
  • Custom reporting
  • Priority support

Common Questions

More Tools in Sales Assistant

View All
Tines

Tines

Tines is the AI orchestration platform for security and IT teams. Automate tasks, reduce risk, and eliminate tech debt securely and at scale.

Relay

Relay

Relay.app lets you create and manage AI agents that automate workflows across various apps, improving productivity and efficiency.

Nexuscale

Nexuscale

Nexuscale automates outbound sales. Paste your website URL, and its AI Agents handle market research, contact enrichment, and email outreach to book m